Frequently Asked Questions

Is Cash on Delivery (COD) available?

Yes. We offer Cash on Delivery (COD) across most locations in Pakistan. To help prevent fraudulent orders, our team may contact you via WhatsApp or phone to confirm your order before dispatch.

How long does delivery take?

Estimated delivery times are:

• Major Cities: 2–4 business days
• Other Areas: 3–6 business days

Delivery times may vary during public holidays, promotional campaigns, or due to unforeseen courier delays.

How much does shipping cost?

Shipping charges are calculated at checkout based on your delivery location. We also offer free shipping on selected products and promotional campaigns.

How can I track my order?

Once your order is dispatched, you'll receive a tracking number via SMS, email, or WhatsApp (where applicable), allowing you to track your shipment until delivery.

Can I change or cancel my order?

Yes. Orders can be changed or cancelled before they are dispatched. Once an order has been shipped, we are unable to make changes or process cancellations.

Do you inspect products before shipping?

Yes. Every order is carefully inspected before dispatch to help ensure you receive the correct product in good condition.

What if I receive a damaged, defective, or incorrect item?

Please contact us within 48 hours of receiving your order, along with your order number and clear photos of the issue. After verification, we'll arrange a replacement or another suitable resolution where applicable.

Can I return or exchange a product?

Yes. Eligible products can be returned or exchanged in accordance with our Exchange & Return Policy. Please review our policy page for complete eligibility criteria and conditions.

Do you deliver across Pakistan?

Yes. We deliver nationwide through trusted courier partners, covering major cities and most towns across Pakistan.

How can I contact Livable.pk?

You can reach our customer support team through any of the following channels during business hours:

Phone: +92 321-7013837
Email: info@livable.pk

You can also contact us via WhatsApp or our official social media pages, and we'll be happy to assist you.