Returns & Exchanges Policy

At Livable.pk, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we're here to help. Please read our policy carefully before requesting a return or exchange.

Eligible Returns & Exchanges

You may request a return or exchange if:

  • You received a damaged or defective product.
  • You received the wrong item.
  • The product is significantly different from what you ordered.

Requests must be submitted within 48 hours of receiving your order.

Conditions for Returns

To be eligible for a return or exchange:

  • The product must be unused and in its original condition.
  • All original packaging, accessories, manuals, and tags (if applicable) must be included.
  • Proof of purchase or your order number must be provided.
  • Clear photos or videos of the product may be required for verification.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Personal care or beauty products that have been opened or used.
  • Products damaged due to misuse, negligence, or improper handling.
  • Items returned without prior approval from our support team.

Return & Exchange Process

  1. Contact our customer support within 48 hours of delivery.
  2. Share your order number along with clear photos or videos of the issue.
  3. Our team will review your request and provide further instructions.
  4. If approved, we'll arrange a replacement or exchange where applicable.

Refunds

Refunds are only issued if a replacement or exchange is not possible. Once your returned item has been received and inspected, we'll notify you of the outcome. Approved refunds will be processed using the original payment method where applicable.

Shipping Charges

  • Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product.
  • If a return or exchange is requested for reasons other than our error, the customer may be responsible for the applicable shipping costs.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellations are no longer possible.

Need Assistance?

If you have any questions regarding returns or exchanges, our support team is happy to help.

Phone: +92 321-7013837
Email: info@livable.pk

Business Hours:
Monday–Friday | 10:00 AM – 5:00 PM (PST)

Note: Livable.pk reserves the right to decline any return or exchange request that does not meet the conditions outlined in this policy.